Shipping Policy

Key Details:

  • Cut-Off for Orders: 16:00 GMT
  • Processing Time: Orders are handled within 1 to 2 business days (Monday to Friday)
  • Delivery Timeframe: Estimated between 5 to 7 business days (Monday to Friday)
  • Free Shipping: Offered on all purchases across the United Kingdom

Delivery Procedure
After you place your order, you’ll receive a confirmation email to let you know it’s being processed, which typically takes 1–2 business days (Monday to Friday). Once your order has been shipped, you’ll get another email with tracking details so you can track your order here. Shipping generally takes 5–7 business days (Monday to Friday), and we offer free delivery on all orders within the United Kingdom.

Delays
Orders are typically delivered within the expected timeframe, but delays can occur due to factors such as peak seasons, holidays, weather conditions, or other unforeseen events. If your order hasn’t arrived within the maximum delivery period, please wait an additional 3 business days before contacting us. If it still hasn’t arrived, feel free to reach out to us at contact@snelia.com, and we’ll look into it.

Order Cancellations
If you need to cancel your order, please get in touch with us at contact@snelia.com as soon as possible. Once the processing has started, we won’t be able to cancel the order.

Damaged or Incorrect Items
We apologize if you receive any damaged or incorrect items. To help us resolve the issue quickly, please take photos of the problem and email them to contact@snelia.com. We’ll review the situation and make sure you receive the correct, undamaged items as soon as possible.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Business Information:
Snelia is operated by EVV ECOM LTD, a company registered in the United Kingdom.

Company Number: 16248627

DUNS Number: 233523705

Address:

71-75 Shelton St

London WC2H 9JQ

Email: contact@snelia.com

Phone Number: +447418358279

Customer Services Hours:

Monday to Friday: 9:00 - 17:00 GMT