Shipping Policy
Important Information:
- Order Cut-Off Time: 16:00 GMT
- Order Processing: 1-2 business days (Monday - Friday)
- Shipping Time: 5-7 business days (Monday - Friday)
- Free Delivery: Available for all orders within the United Kingdom.
Shipping Process
Once your order is placed, you’ll receive a confirmation email, indicating that we’ve started processing it. Processing typically takes 1-2 business days (Monday - Friday). After processing, your order will be shipped, and you’ll receive an email with tracking information.
Shipping usually takes 5-7 business days (Monday - Friday).
We offer free delivery on all orders within the United Kingdom.
Delays
Orders are typically delivered within 6-9 business days (Monday - Friday). If your order hasn't arrived within this period, please note that delays can happen due to factors like peak seasons, holidays, weather, or other events.
We ask that you wait an additional 3 business days (Monday - Friday) before contacting us. If your order still hasn’t arrived, please reach out to us at contact@snelia.com, and we’ll look into it.
Cancellations
If you wish to cancel your order, please contact us at contact@snelia.com as soon as possible. Once processing begins, we can no longer cancel the order.
Damaged or Incorrect Items
If you receive any damaged or incorrect items, we apologize for the inconvenience. Please take photos of the issue and send them to contact@snelia.com. We will review the case promptly and ensure you receive the correct, undamaged items.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Business Information:
Snelia is operated by Ecom Shelby LTD, a company registered in the United Kingdom.
Company Number: 14710560
DUNS Number: 230421934
Address:
71-75 Shelton St
London WC2H 9JQ
Email: contact@snelia.com
Phone Number: +447418356613
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT