Return and Refund Policy

Important Details:

Return Period: 30 days from the delivery date
Restocking Fee: None
Refund Processing Time: Within 7 days
Return Shipping: Customer is responsible for return shipping

Return Policy
You have 30 days from the delivery date to return your items. To start the return process, please contact us at contact@snelia.com. The items must be in their original condition—unused, unworn, with all tags and packaging still intact. We are unable to accept returns after the 30-day period.

How to Return an Item
To return an item, please contact us at contact@snelia.com with your order details and reason for the return to get approval first, as items sent without prior approval will not be accepted. Once your return is approved, we will provide you with detailed instructions. Be sure to pack the item securely to avoid any damage during return shipping. Please note that you will be responsible for the return shipping costs.

Refund Process
Once we receive your returned item, we will inspect it. If everything is in order, your refund will be processed to the original payment method, typically within 7 days. There are no restocking fees.

Exchanges
If you change your mind, you can exchange an item within 30 days of delivery. The item must be unused and in its original condition. Simply contact us at contact@snelia.com with the details of the item you wish to exchange, and we’ll provide you with the next steps.

Order Cancellations
If you need to cancel your order, please get in touch with us at contact@snelia.com as soon as possible. Once the processing has started, we won’t be able to cancel the order.

Damaged or Incorrect Items
We apologize if you receive any damaged or incorrect items. To help us resolve the issue quickly, please take photos of the problem and email them to contact@snelia.com. We’ll review the situation and make sure you receive the correct, undamaged items as soon as possible.

For further details, please review our Terms of Service.