FAQ

How can I contact you?

If you have any questions, please don’t hesitate to contact us. You can reach us at contact@snelia.com, +447418356613, or via our contact form.

What payment options do you offer?

Please read our Payment Options page for more information.

When can I return my items?

Please check our Return and Refund Policy for information about returns.

 What if I miss the 30-day return period?

 If more than 30 days have passed since the delivery date, we are unable to accept your return. We recommend starting the return process within the 30-day timeframe to ensure it can be completed.

Is delivery free?

Yes! We offer free delivery on all orders within the United Kingdom, regardless of order size or value.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Business Information:
Snelia is operated by Ecom Shelby LTD, a company registered in the United Kingdom.

Company Number: 14710560

DUNS Number: 230421934

Address:

71-75 Shelton St

London WC2H 9JQ

Email: contact@snelia.com

Phone Number: +4474418356249

Customer Services Hours:

Monday to Friday: 9:00 - 17:00 GMT